Cancellation and Refund policy for full day tour tours
- All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
- Cancellations received 15 days (or more) of departure will incur a penalty of 10% per person.
- Cancellations received within 7 days of departure will incur a penalty of 50% per person.
- Cancellations received within 2 days of departure will incur a penalty of 100% per person.
- Unused features are non-refundable. No shows forfeit entire payment.
- In case of force majeure, we reserve the right to cancel a schedule trip to fully refund affected customers although we will make every efforts to maintain the normal operation.
Customers requesting a refund are required to mail/message their booking number with a detail explanation to:
Email: email@example.com or
Phone: +62 813 38044 932
Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call us immediately. We will not be responsible if email, message fail to reach us.